At Web Services, we value our clients above all else. From the moment they first contact us until the completion of the project or relationship, we will treat them with dignity, respect and honesty. Quite frankly, we love working with our clients. Not because they pay our bills. But because we are able to meet their needs, solve their problems, develop innovative solutions on their behalf and exceed their expectations. We are not a quick-sale company. We are a long-term partner.
So how do we go about creating effective and affordable solutions?
It starts by listening. When you contact us, we’ll start by asking you a lot of questions about your business, your project, your budget and deadlines. In order to give you the best answer, we have to know as much about the situation as possible.
Once we have the information we need, we develop a creative brief on the project. Here, we summarize the project’s objectives, your goals, the tactics or components of the solution, budget, timeline and creative.
If you review the plan and everything looks good, we’re off and running. If we missed something or you have additions or changes, that’s fine too. We want the creative brief to serve as a mutually agreeable plan for the project.
Whenever possible, we will provide you with a fixed-cost estimate for the entire project. We don’t nickel and dime our clients. We don’t charge hourly rates unless that is the type of job that it is. And unless the scope of the project changes drastically once we’re underway, the initial estimate is the final bill you receive. Period. There are enough surprises in the world already.
Another nice thing about being a client: you don’t hear the clock ticking every time you have a question or idea. Calls are free. We don’t add the cost of calls to your bill or bill you for the time it takes to talk to you. We are more than happy to answer your questions, explore options, expand on ideas and report back to you. We want you to be comfortable with your decision to hire us. Accessibility promotes comfort. It’s as simple as that. Nothing is worse than handing a project over to someone else and never hearing from them. We like contact, even if it’s over the phone or via e-mail.
Customer satisfaction is another core aspect of our business. Many of our clients have become our friends over the years. Others have used our services and moved on. We can safely say that we have never been fired for shoddy work, missed deadlines or poor customer service. In fact, we don’t think we’ve ever been fired by anyone.